EU delivery: 2–5 business days
Free standard shipping on qualifying orders of €79 or more.
1. Where we ship
SAMURA.com currently accepts and ships orders to destinations within the European Union only.
We currently do not ship orders outside the European Union.
2. Delivery time
Our standard estimated delivery time is:
2–5 business days
Delivery times are estimates and may vary due to:
- Destination
- Order processing
- Public holidays
- Carrier operations
- Weather conditions
- Peak sales periods
- Other circumstances outside our reasonable control
3. Shipping partners
Our primary delivery partners are:
Another appropriate logistics provider may occasionally be used where necessary to fulfil an order.
4. Free shipping
SAMURA.com offers free standard shipping on qualifying orders of €79 or more within eligible European Union destinations.
Any applicable shipping charge for orders below the free-shipping threshold will be displayed during checkout before payment.
5. VAT
Prices displayed on SAMURA.com are inclusive of VAT where applicable.
The final order amount will be displayed before checkout is completed.
6. Order processing and tracking
Orders are processed during normal business operations. Orders placed during weekends, public holidays or high-demand periods may require additional processing time.
Once your order has been dispatched, tracking information may be sent to the email address provided during checkout.
7. Delivery address
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error after placing an order, contact support@samura.com as soon as possible.
We cannot guarantee that changes can be made once an order has entered fulfilment or has been transferred to the carrier.
8. Failed deliveries and unclaimed parcels
If delivery cannot be completed, the carrier may attempt redelivery, redirect the parcel to a collection point or return it to SAMURA.
Customers are responsible for following available tracking information and collecting parcels within the carrier's stated collection period.
Where an order is returned because it was not collected or because incorrect delivery details were provided, additional shipping charges may apply where permitted by law.
9. Damaged shipments
If your parcel or product arrives damaged, contact us as soon as reasonably possible.
Where possible, please provide:
- Your order number
- Photographs of the outer packaging
- Photographs of the damaged item
- A short description of the issue
10. Lost shipments
If tracking indicates an unusual delay or you believe your parcel has been lost, contact support@samura.com .
We will investigate the shipment with the relevant carrier and provide further instructions.
11. Delivery delays
Although our normal delivery estimate is 2–5 business days, occasional delays may occur because of transportation interruptions, carrier disruptions, severe weather, public holidays, strikes or other circumstances outside our reasonable control.
Mandatory consumer delivery rights remain unaffected.
