Privacy policy

SAMURA Worldwide ("SAMURA", "we", "us" or "our") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and share personal information when you visit SAMURA.com, place an order, contact us or otherwise interact with our services.

1. Information we collect

Depending on how you interact with SAMURA.com, we may collect the following information:

Contact information

• Name and surname
• Email address
• Telephone number
• Billing and shipping address

Order and transaction information

• Products purchased
• Order history and order value
• Shipping and delivery information
• Returns and refund information
• Payment status

Payment information

Payments are processed through secure third-party payment providers. SAMURA does not generally receive or store complete payment card details.

Technical and usage information

• IP address
• Browser, device and operating system information
• Pages and products viewed
• Referring website
• Website interaction and cookie information

Communications

We may retain information you provide when contacting our customer support team, submitting a request, making a complaint or otherwise communicating with us.

2. How we use your information

We may use your personal information to:

• Process and fulfil orders
• Process payments
• Arrange delivery
• Provide order and shipping updates
• Handle returns, refunds, complaints and warranty claims
• Provide customer support
• Maintain and improve SAMURA.com
• Prevent fraud, abuse and security incidents
• Maintain accounting and business records
• Comply with applicable legal obligations
• Measure website performance and usage
• Send marketing communications where legally permitted

We process personal information only where we have an appropriate legal basis, including performance of a contract, compliance with legal obligations, our legitimate interests or your consent where consent is required.

3. Shopify

SAMURA.com operates using the Shopify e-commerce platform. Shopify may process personal information required to operate the store, provide checkout functionality, maintain security and provide related e-commerce services.

4. Delivery partners

To fulfil your order, we may share the information necessary for delivery with our logistics partners, including:

• DPD
• FedEx

This may include your name, delivery address, telephone number, email address and shipment-related information.

5. Service providers

We may work with third-party providers for services including:

• Payment processing
• Website infrastructure
• Logistics and delivery
• Customer communications
• Analytics
• Marketing
• IT and security
• Fraud prevention
• Accounting and regulatory compliance

6. Cookies and similar technologies

SAMURA.com may use cookies and similar technologies to provide essential website functionality, remember preferences, maintain shopping-cart functionality, understand website performance and support analytics and marketing where permitted.

Where required by law, non-essential cookies are used only after obtaining your consent.

7. Marketing communications

Where you have subscribed, or where otherwise permitted by applicable law, we may send information about SAMURA products, launches, promotions and offers.

You can unsubscribe at any time using the unsubscribe link included in our marketing emails.

8. International data transfers

Some technology or service providers may process personal information outside the European Economic Area. Where required, appropriate safeguards are used for such transfers.

9. Data retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, accounting, dispute resolution, fraud prevention and legal compliance.

10. Your privacy rights

Subject to applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict certain processing
• Object to certain processing
• Request data portability
• Withdraw consent where processing relies on consent
• Lodge a complaint with the relevant data-protection authority

To exercise your rights, contact us at support@samura.com .

11. Security

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

12. Age-restricted products

Certain SAMURA products may be subject to minimum-age requirements under applicable national law. Customers are responsible for meeting the legal requirements applicable in their country.

13. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, business practices, technology or legal requirements. The current version will be published on SAMURA.com.