Refund policy

We want you to be satisfied with your SAMURA purchase.

This policy explains how returns, refunds and damaged or incorrect orders are handled for purchases made through SAMURA.com.

1. 14-day right of withdrawal

You may notify us that you wish to withdraw from your purchase within 14 days of receiving your order.

To start a return, contact support@samura.com and include your order number and the product you wish to return.

Our support team will provide the appropriate return instructions and return address. Please do not send products back without first contacting us.

2. Condition of returned products

You may inspect a product to the extent reasonably necessary to establish its nature, characteristics and functionality.

Products should be returned complete and, where reasonably possible, with their original packaging, accessories and documentation.

You may be responsible for any diminished value resulting from handling beyond what is reasonably necessary to inspect the product.

3. Return shipping costs

Change-of-mind returns

If you simply change your mind or no longer want the product, you are responsible for the direct cost of returning it to SAMURA.

We recommend using a trackable shipping method and retaining proof of shipment.

Damaged, defective or incorrect products

SAMURA will cover reasonable return shipping costs where:

• You received the wrong product
• The product arrived damaged
• The product is defective or otherwise non-conforming
• The return is required because of an error made by SAMURA.com

Please contact us before arranging such a return so that we can provide the correct instructions.

4. Damaged or incorrect orders

Please inspect your order after delivery. If an item is damaged, defective, incomplete or incorrect, contact us as soon as reasonably possible.

Please include:

• Your order number
• A short description of the issue
• Photographs where relevant

5. Refunds

Where a valid return or statutory withdrawal applies, refunds will be processed in accordance with applicable EU consumer law.

Where permitted by law, reimbursement may be withheld until we have received the returned goods or you have provided evidence that they have been sent back, whichever occurs first.

Refunds are normally issued to the original payment method unless otherwise agreed. Your bank or payment provider may require additional processing time before the funds appear.

6. Original delivery charges

Where required by law following a complete withdrawal from an order, we will refund the cost of the least expensive standard delivery option offered for that order.

Additional costs associated with premium or expedited shipping are not refundable unless required by applicable law.

7. Faulty or non-conforming goods

Your 14-day withdrawal right is separate from your statutory rights concerning defective, faulty or non-conforming products.

Nothing in this policy limits the mandatory consumer guarantees or other rights available under applicable European Union law.

8. Exchanges

If you would like a different product, please contact our support team. Depending on the circumstances, the most efficient solution may be to return the original item and place a new order.