Official SAMURA Store: Why Buy Directly From the Brand

What is the official SAMURA store? It is SAMURA.com, the only official SAMURA online store in Europe. When you order here, you buy directly from the brand, so the delivery, return and guarantee terms are SAMURA's own and any question or claim goes straight to SAMURA. Other shops and marketplaces also sell SAMURA knives, and that is a legitimate way to buy. They are independent retailers, though, and each one sets its own delivery, return and service terms.

This guide explains what buying from SAMURA.com involves, which parts are specific to the store, which parts are legal rights you have anyway, and what to check before you order from any shop.

What Is the Official SAMURA Store?

SAMURA.com is the brand's own online store. SAMURA was founded in 2003, its founder and designer is Alexey Yakovlev, and its knives are sold in more than 1,000 retail locations worldwide. That reach is why you will come across the name in many places. Online in Europe, though, there is one official store, and this is it. You can read more about the brand on the about us page.

The range spans 28 series, with steels running from AUS-8 to VG-10 and 67-layer Damascus. You can browse by series, such as Mo-V or Damascus 67, or by type of knife, such as chef knives and santoku knives. If you are still deciding what you need, start with our guide on how to choose a kitchen knife.

Buying Direct or Buying From a Dealer

The main difference is who you are dealing with. At SAMURA.com, the seller is the brand. At a dealer, the seller is that dealer, and the terms of the sale are the dealer's own. The table sums this up. The right-hand column is not a verdict on anyone: only the dealer can tell you what its terms are.

So why buy direct? Mostly for simplicity:

• One point of contact: the seller and the brand are the same, so a question about your order, a return or a claim goes to one address, support@samura.com.
• One set of terms: the policies published on SAMURA.com are the ones that apply to your order, and you can read them before you pay.
• Everything under one roof: you can compare the series, read the guides and place your order in the same place.

Everything below describes SAMURA.com only. If you buy somewhere else, check that seller's terms for yourself.

Delivery From SAMURA.com

The store delivers to EU destinations only. Standard delivery usually takes an estimated 2–5 business days, although times can vary. The main carriers are DPD and FedEx, and tracking details may be sent to you by email after dispatch.

Standard shipping is free on qualifying orders from €79. Below that amount, the shipping charge is shown at checkout. Prices include VAT. The full details are on the shipping and returns page.

Returns: How They Work

EU consumers have a 14-day right of withdrawal. To start a return, contact support@samura.com. Who pays for the return shipping depends on the reason:

• You changed your mind: you pay for the return shipping.
• The item is wrong, damaged or defective: SAMURA covers reasonable return shipping.

The 2-Year Guarantee: A Legal Right With a Direct Route

It is worth being clear about this one. Whatever you buy as a consumer from an EU seller comes with a minimum 2-year EU legal guarantee of conformity. It is a legal right with every EU seller, not a SAMURA extra.

What is specific to SAMURA.com is the route your claim takes. It goes straight to the brand:

• Email support@samura.com with your order number and photos of the problem.
• The first remedy is repair or replacement. If that doesn't resolve it, the next step is a price reduction or a refund.
• Return shipping is covered when the claim is accepted.

Normal wear is not a defect, and that includes an edge that has gone dull with use. A knife that has lost its bite needs sharpening, and our guide on how to sharpen kitchen knives shows you how. You can read the full terms on the legal guarantee page.

What to Check Before Buying From Any Shop

Wherever you buy, a few minutes with the seller's terms will tell you what you need to know. These four questions work for any online shop, including this one:

• Who is the seller? Find the company name and contact details, so you know who you are actually buying from.
• What are the delivery terms? Check where the shop delivers, how long it estimates, and what shipping costs.
• What are the return terms? Check how to start a return, how long you have, and who pays for return shipping.
• Who handles claims? Check who to contact if something is wrong with the knife, and what information they will need.

Have a question before you order from SAMURA.com? Get in touch through the contact page.

Official SAMURA Store FAQ

Is SAMURA.com the official SAMURA store?

Yes. SAMURA.com is the only official SAMURA online store in Europe. Ordering here means buying directly from the brand.

Can I buy SAMURA knives from other shops?

Yes. Dealers and marketplaces also sell SAMURA knives. They are independent sellers with their own delivery, return and service terms, so check those terms before you order.

How long does delivery take?

Standard delivery from SAMURA.com usually takes an estimated 2–5 business days, although times can vary.

Does the store deliver outside the EU?

No. SAMURA.com delivers to EU destinations only.

Is the 2-year guarantee only available at SAMURA.com?

No. The minimum 2-year guarantee of conformity is a legal right with every EU seller. At SAMURA.com, your claim goes straight to the brand at support@samura.com.

Who pays for return shipping?

If you change your mind, you pay for it. If the item is wrong, damaged or defective, SAMURA covers reasonable return shipping.