Samura Pearl Oyster Knife

Shipping Policy

We aim to process and ship all orders as quickly and efficiently as possible.

Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays).

Delivery Time
Estimated delivery times depend on your location:

• Europe: 2–5 business days
• International: 5–10 business days

Please note that delivery times may vary due to customs procedures or carrier delays.

Shipping Costs
Shipping costs are calculated at checkout based on your location and selected delivery method.
We may offer free shipping promotions from time to time.

Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.

Returns & Exchanges

We want you to be completely satisfied with your purchase.

Return Period
You may return your item within 14 days of receiving your order.

Eligibility Conditions
To be eligible for a return:

• The item must be unused and in original condition
• The item must be returned in its original packaging
• Proof of purchase is required

Non-Returnable Items
For hygiene and safety reasons, we do not accept returns for:

• Used knives
• Sharpened or modified products
• Personalized items

Refunds

Once your return is received and inspected:

• Approved refunds will be issued to your original payment method within 5–10 business days
• Shipping costs are non-refundable, unless the item is defective or incorrect

Exchanges

If you received a defective or incorrect item, we will replace it at no additional cost.
Please contact us within 48 hours of delivery with photos of the issue.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item is defective
• The wrong product was delivered

We recommend using a tracked shipping service, as we are not responsible for lost return shipments.

Contact

For any questions regarding shipping or returns, please contact us at:
support@yourstore.com